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01 Pre-sales service

Service content: site survey, technical demand analysis, scheme design

Epsivo arranges senior technical service personnel to communicate with end customers, fully understand customer needs, absorb and understand the difficulties and pain points of on-site application, and conduct energy-saving assessments on the basis of completing on-site surveys, and provide problem solutions.

 02 Sales Service

Service content: application tracking, installation and debugging, personalized demand adjustment

Optimizing and adjusting the existing solutions for on-site problems, designing and developing from both hardware and software aspects, to meet the individual needs of customers and tailor-made. After shipment, arrange technicians to install and debug on-site, and at the same time conduct skills training to answer questions.

03 After-sales service

Service content: remote guidance and debugging, product post-maintenance, service return visit, satisfaction tracking

Flextronics provides customers with complete and timely after-sales service, regular return visits and regular maintenance within the agreed time, to eliminate risks in on-site applications and ensure smooth production. In case of damage, timely repair and maintenance will be carried out in accordance with the warranty guidelines.

04 Technical training

Service content: product technical training, industry application training

For different field applications, Epsilon will arrange relevant technical personnel to carry out technical training according to customer requirements, including basic product performance, basic maintenance methods, process parameter adjustment, etc.